Protect your colleagues, clients and organisation with our conflict management training as we work with your staff to develop their skills and confidence, enabling them to identify potential risk and respond effectively to resolve conflict scenarios.

We understand that Housing Associations and Local Authorities’ staff often find themselves in difficult situations with clients for a wide variety of reasons. These types of scenarios can make them vulnerable to conflict, where the safety and integrity of your staff and organisation could be at risk.

With our training programmes, we equip workers with evidence-based frameworks for effective communication to help them avoid and/or de-escalate behaviours that challenge, or are of concern, whilst maintaining positive outcomes.

By implementing the skills that we teach your staff, most incidents can be prevented or defused before they escalate and become a safety concern, not just for your staff, but also your clients and organisation.