We provide training to help manage conflict and violence that may occur across the retail and hospitality sectors. We train staff how to safely manage customers who may express challenging and/or concerning behaviours, verbally and physically.

Customer conflict can be diffused and/or de-escalated by equipping staff with a range of evidence-based strategies to promote risk reduction and safety for staff and customers alike.

At Training with Pride, we understand that managing violence and aggression towards workers in the retail and hospitality sectors can be a challenge, and these incidents can have a lasting negative impact on staff and the organisation if not correctly addressed.

Our training courses focus on promoting positive and respectful cultures to help reduce and manage a variety of challenges and concerning behaviours.